Privacy Policy

Last updated:  31/12/2025

At Basil & Company, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Business name: Basil & Company Dog Walking
Location: Oxshott, KT22
Email: basil.codogwalking@gmail.com

For the purposes of data protection law, Basil & Company is the data controller.

We may process and collect the following data:

• Name
   
• Email address
   
• Phone number
   
• Home address (for dog walking services)
   
• Details about your dog (such as name, breed, routines, or behaviour notes)
   
• Any information you provide when contacting us via forms, email, or messages
   

We use your personal data to:

• Provide and manage our dog walking services
   
• Communicate with you about bookings, availability, or changes
   
• Respond to enquiries and customer support requests
   
• Improve our services and website
   

Under UK GDPR, we rely on the following lawful bases:

• Contract – to provide dog walking services you request
   
• Legitimate interests – to run and improve our business
   
• Consent – where you have given clear permission (for example, marketing emails)
   

You can withdraw consent at any time.

We do not sell your personal data. We may share data only when:

• It is necessary to provide our services
   
• We are legally required to do so
   
• You have given consent
   

Any third parties we use are required to keep your data secure and confidential.

We only keep your personal data for as long as necessary to provide our services or meet legal obligations. When it is no longer needed, it is securely deleted.

Our website may use cookies to:

• Ensure the website functions correctly
   
• Understand how visitors use our site
   

You can control or disable cookies through your browser settings.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. While we do our best, no online system is completely secure.

Under UK GDPR, you have the right to:

• Access your personal data
   
• Request correction of inaccurate data
   
• Request deletion of your data
   
• Object to or restrict processing
   
• Request data portability
   
• Lodge a complaint with the Information Commissioner’s Office (ICO)
   

ICO website: https://www.ico.org.uk

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: basil.codogwalking@gmail.com
Business Name: Basil & Company Dog Walking
Location: Oxshott, KT22